EnGen is our AI front of house. It answers every enquiry in seconds, sounds like your own desk, qualifies the patient, books the consultation and takes a holding deposit. Your team walks in each morning to a diary of committed patients.
A large share of new patient calls go unanswered during working hours, because your team is treating patients. Each one is marketing money gone.
Patients enquire with several practices at once. Whoever responds first, properly, usually wins. Hours later is too late.
A booking with nothing behind it is a hope, not a patient. Without qualification and a deposit, no-shows eat the diary.
Web form, WhatsApp, social or missed call. EnGen responds in seconds, in your practice voice, at 11pm on a Sunday if that is when the patient asks.
Answers treatment questions properly, handles the price question with your framing, and spots the patients worth your diary.
Offers slots from your live diary and takes a holding deposit in the conversation. Commitment up front.
Full conversation history in your system. Your front of house picks up a qualified, committed patient, not a cold name.
EnGen identifies itself honestly when asked and hands over to your team the moment a conversation needs a human. What patients notice in practice is that someone answered immediately and helped. That is rarer than it should be.
No. It catches what they physically cannot. The 7pm enquiry, the simultaneous calls, the Sunday WhatsApp. Your team starts each day further ahead, with the admin already done.
EnGen never gives clinical advice. Treatment questions get accurate general information within compliance guardrails, and anything clinical is routed to your team. The same rules that govern our content govern the conversations.
It comes built into The Attended Patient System, where it powers the guarantee. Josie will show you a live conversation on the call.