The receptionist who answers in seconds, never takes a day off, and always asks for the deposit.
EnGen is our AI front of house. It answers every enquiry in seconds, sounds like your own desk, qualifies the patient, books the consultation and takes a holding deposit. Your team walks in each morning to a diary of committed patients.
Trusted by UK dental practices since 2012
Missed calls
A large share of new patient calls go unanswered during working hours, because your team is treating patients. Each one is marketing money gone.
Slow replies
Patients enquire with several practices at once. Whoever responds first, properly, usually wins. Hours later is too late.
Empty bookings
A booking with nothing behind it is a hope, not a patient. Without qualification and a deposit, no-shows eat the diary.
Instant reply
Web form, WhatsApp, social or missed call. EnGen responds in seconds, in your practice voice, at 11pm on a Sunday if that is when the patient asks.
Real conversation
Answers treatment questions properly, handles the price question with your framing, and spots the patients worth your diary.
Booked with a deposit
Offers slots from your live diary and takes a holding deposit in the conversation. Commitment up front.
Your team takes over
Full conversation history in your system. Your front of house picks up a qualified, committed patient, not a cold name.
Will patients know it is AI?
EnGen identifies itself honestly when asked and hands over to your team the moment a conversation needs a human. What patients notice in practice is that someone answered immediately and helped. That is rarer than it should be.
Does it replace my reception team?
No. It catches what they physically cannot. The 7pm enquiry, the simultaneous calls, the Sunday WhatsApp. Your team starts each day further ahead, with the admin already done.
What does EnGen cost?
EnGen comes inside The Attended Patient System at £1,500 a month plus ad spend, alongside paid patient acquisition for your chosen treatment, front of house training and the attended consultation guarantee. We do not sell it as a standalone bolt-on, because an AI that answers in seconds only earns its keep when the rest of the journey is built to convert what it books.
What about clinical questions?
EnGen never gives clinical advice. Treatment questions get accurate general information within compliance guardrails, and anything clinical is routed to your team. The same rules that govern our content govern the conversations.
EnGen is part of the system, not a bolt-on.
It comes built into The Attended Patient System, where it powers the guarantee. Josie will show you a live conversation on the call.